Privacy

At MOVEJOY, we recognise the importance of your privacy and understand your concerns about the security of the personal information you provide to us. This policy details how MOVEJOY manages personal information about you (including sensitive information and health information). In the course of doing business with you, the collection of personal information in some instances is necessary or unavoidable.

MOVEJOY is located in the United States. Information collected on our website and applications is stored in the United States; therefore, your information may become subject to U.S. law. By using MOVEJOY.com and the MOVEJOY platform(s), including social media, you consent to the transfer of your data overseas and across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. The laws governing data in your home country may differ from those in the countries to which data is transferred. By accessing and using our website and mobile applications, you consent to the transfer of your data in this manner.
  
What personal information do we collect and hold?

The kinds of personal information we collect from you or about you depend on the transaction you have entered into with us, the services you have contracted us to provide, and the services you are interested in or the information you have requested.

“Personal information” is information or an opinion about an identified individual, or about an individual who is reasonably identifiable.

The kinds of personal information that we may collect and hold from you or about you include: your name, email address, measurements, questions asked, address, phone numbers and credit card details.

When you browse the MOVEJOY website or contact us electronically, we may also record geographical tagging, cookies and statistical data. This may include your IP address, date and time of your visit, pages visited, and information downloaded, and type of browser used to access the Site.

We use this information to help us to make decisions about maintaining and improving our Site and online services.

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse however, cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.
 
Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy. Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
 
By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy- external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.
 
MOVEJOY also uses interfaces with social media sites such as Facebook, YouTube, Vimeo and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of those services. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.
 
How we collect and hold personal information:

We aim to collect personal information only directly from you, unless it is unreasonable or impracticable for us to do so. 
For example, we collect personal information from you or about you from information you submit to us, emails, telephone calls with us, and from your activity on our Site and social media platforms. 
You can be anonymous or use a pseudonym when dealing with us, unless:
The use of your true identity is a legal requirement; or
It is impracticable for us to deal with you on such a basis. 

Why we collect, hold, use and disclose personal information:

We collect, hold, use and disclose personal information from you or about you where it is reasonably necessary for us to carry out our business functions and activities. For example, we collect, hold, use and disclose your personal information as necessary to provide our services to you.
 
If we do not collect, hold, use or disclose your personal information, or if you do not consent, then we may not be able to answer your enquiry, complete the transaction you have entered into, or provide the services that you have contracted us to provide.
 
We also collect, hold, use and disclose your personal information for related purposes that you would reasonably expect, such as our administrative and accounting functions, fraud checks, providing you with information about other services offered by us, marketing and promotions, market research, newsletter communications, statistical collation and website traffic analysis.
 
Where we wish to use or disclose your personal information for other purposes, we will obtain your consent.
 
Where we use your personal information for marketing and promotional communications, you can opt out at any time by notifying us. Opt out procedures are also included in our marketing communications.
 
We may also disclose your personal information to third parties (including government departments and enforcement bodies) where required or permitted by law.
 
How we hold and store personal information:

Your personal information is held and stored on paper, by electronic means or both. We have physical, electronic and procedural safeguards in place for personal information and take reasonable steps to ensure that your personal information is protected from misuse, interference, loss and unauthorized access, modification and disclosure:
Data held and stored on paper is stored in lockable offices and in secure premises.
Data held and stored electronically is protected by internal and external firewalls, limited access via file passwords, and files designated read-only or no access.
Data held and stored “in the cloud” is protected by internal and external firewalls, limited access via file passwords and files designated read-only or no access. We also require our IT contractors and other third parties to implement privacy safeguards.
 
Where we disclose personal information to third parties (including contractors and affiliated businesses located locally and overseas), our contractual arrangements with them include specific privacy requirements.
 
Our staff receive regular training on privacy procedures.
 
Destruction and de-identification:

We will retain your personal information whilst it is required for any of our business functions, or for any other lawful purpose.
 
We use secure methods to destroy or to permanently de-identify your personal information when it is no longer needed:
Paper records are shredded or destroyed securely.
Electronic records are deleted from all locations, to the best of our ability, or encrypted and/or placed beyond use.
 
Overseas disclosure:


We do not disclose your personal information to overseas recipients.
 
Requests for access and correction:

We have procedures in place for dealing with and responding to requests for access to, and correction of, the personal information held about you.
 
In most cases, we expect that we will be able to comply with your request. However, if we do not agree to provide you access or to correct the information as requested, we will give you written reasons why. For further information, please see contact us.
 
To assist us to keep our records up-to-date, please notify us of any changes to your personal information.
 
General data protection regulation:

If you are a resident of the European Economic Area, we are required to comply with the General Data Protection Regulation (GDPR) in respect of residents of the European Economic Area.
 
If you are a resident of the European Economic Area, you have the following rights under the GDPR:
to correct or change your personal information.
to request that we delete your personal data unless we are required or permitted to hold it by the relevant law.
to request that your personal data is transferred to a third party.
to limit the personal information, we hold about you.
to object to your personal information being used in a certain manner. We will comply with your request unless we are otherwise permitted or required by law.
to access your personal information and enquire what information we hold about you.
to request further clarification regarding the treatment of your data; and to make a complaint.
 
Our response will be in accordance with our Terms.

California Consumer Privacy Act - Notices and Rights for California Consumers
This section of our Privacy Policy supplements our Privacy Policy to provide additional information under the California Consumer Privacy Act of 2018, as amended, and other California consumer protection laws. This section applies only to consumers who reside in the State of California. This section does not apply to MOVEJOY personnel or to California residents, whose information we obtain in business, to business interactions.
Notice at Collection of Personal Information
The personal information we collect about consumers and the business or commercial purposes for which it will be used is described in these sections of our Privacy Policy:
The chart below summarizes the categories and specific pieces of information MOVEJOY may have obtained about you during the past twelve (12) months, depending on the nature and scope of our interactions with you.
CATEGORIES OF PERSONAL INFORMATION COLLECTED IN the PAST 12 MONTHS
SPECIFIC PIECES OF PERSONAL INFORMATION COLLECTED IN THE PAST 12 MONTHS
Personal Identifiers
Name, postal address, email address, and telephone number if provided by the customer or available from public or commercial sources.
Fitness goals, nutrition goals, activity level, gender, weight, and height submitted by the customer.
Username and password for MOVEJOY online or application.
Internet protocol address; mobile device identifier.
Consumer Information
Credit/debit card information, if provided, to complete a transaction through a payment processor not usually retained by MOVEJOY.
Financial information.
Commercial Information
Transaction history with MOVEJOY and affiliates for products and services purchased.
Credit reports if providing financing for purchase through a payment processor not usually retained by MOVEJOY.
Biometric Information
Recordings of voicemails.
Photos, if provided.
Videos, if provided.
Recordings of customer service calls.
Internet and Other Electronic Network Activity
Forms completed online; browsing history; search history.
Interactions with the Sites, application, and advertisements.
Electronic communications (e-mail).
Posts on online forums.
Posts from Instagram, Facebook or other social media on our homepage or tagged with our corporate page.
Geolocation Data
Precise geolocation is collected with your consent in order to provide certain products and services you request. General location information may be derived from IP addresses and mobile device data.
Customer or Household Profile Information
Profile of customer preferences, needs, and interests; geographic location; budget; family composition and age ranges.


Right to Know about Personal Information We Collect, Disclose, or Sell
California consumers have the right to request any of the following information regarding personal information collected by MOVEJOY about the consumer or the consumer’s household during the last twelve (12) months (“Right to Know”):
The categories of personal information we collected.
The categories of sources from which the personal information is collected.
The business or commercial purpose for collecting or selling personal information.
For personal information sold or exchanged for value with a third party: categories of personal information and categories of third parties.
For personal information disclosed to a third party for a business purpose: categories of personal information; and categories (of) third parties.
The specific pieces of personal information collected about you (except for very sensitive personally identifiable information, which we will describe, but not transmit).
The process by which we verify and respond to your requests is explained below under, “How to Make a Verifiable California Consumer Request” and “How We Will Respond to a California Consumer Request.” You may submit a Right to Know request at Privacy@MOVEJOY.com
Right to Deletion of Personal Information
California consumers have the right to request that a business delete any personal information about the consumer, which a business has collected from the consumer, subject to a range of exclusions permitted by law (“Right to Delete”). For example, a business is not required to delete personal information if it is necessary to complete a transaction, is reasonably used for an ongoing business relationship, or is used internally in a lawful manner that is compatible with the context in which the consumer provided the information.
Once we receive and verify your request, we will separately confirm your request and follow appropriate procedures to verify the identity and authority of the person submitting the request. If the Right to Delete request is confirmed and verified, we will delete (and direct our service providers to delete) the requested personal information from our records, unless an exclusion applies. If we are unable to fulfill all or part of your request, we will let you know why (for example, if we have a permitted reason to retain certain information if the identity of the requesting person cannot be verified).
The process by which we verify and respond to your requests is explained below under “How to Make a Verifiable California Consumer Request” and “How We Will Respond to a California Consumer Request.” You may submit a Right to Delete request here.
No Sales of Personal Information
California consumers have the right to direct a business not to sell their personal information to others. In the preceding twelve months, MOVEJOY has not made sales of personal information for monetary or other consideration and has no present plans to do so. We share personal information with third parties for the purposes described in the section of this Privacy Policy titled, "PERSONAL INFORMATION WE SHARE."
Designating an Authorized Agent
California consumers may designate an authorized agent to act on their behalf to submit a Right to Know or Right to Delete request, or (if applicable) a request to opt-out from the sale of their Personal Information. An authorized agent may be a natural person, or a business entity registered with the Secretary of State. An authorized agent must also submit to MOVEJOY written proof of their authorization to act on the consumer’s behalf.
How to Make a Verifiable California Consumer Request
California consumers may submit a request to exercise any of their rights described above, as noted under the section titled: “How to Contact Us.”
How We Will Respond to a California Consumer Request
We will confirm receipt of your Right to Know or Right to Delete request within ten (10) days and may request additional information necessary to verify that you are permitted to make the request. We will respond to any verifiable consumer request within forty-five (45) days of receiving it, subject to delays and exclusions permitted by law. If we require more time to respond, we will let you know the reason why and the extension period in writing. If you have a password-protected online account with us, we will respond via that account. If you do not have an online account, we will use the email address or U.S. Postal address you provided to us when making the request.
For a Right to Know request, our response will cover the twelve (12) month period preceding our receipt of the request. If we cannot comply with all or part of your request, we will explain the reasons why. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information readily from one entity to another entity.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Protection from Discrimination for Exercising California Consumer Rights
California consumers have a right not to receive discriminatory treatment by the business for exercising the privacy rights conferred by the California Consumer Privacy Act. As such, we will not discriminate against a California consumer for exercising any of the rights described in this section. This means that except as legally permitted we will not:
Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Financial Incentive Programs
We are permitted to offer certain financial or service incentives to encourage consumers to provide certain financial information. If we offer a financial or service benefit program to you, we will provide a written description of the material terms of the program to you in a written Notice of Financial Incentive, and you will only be enrolled as a participant if you affirmatively opt-in to the program. You may revoke your opt-in consent at any time. The Notice of Financial Incentive will explain the process for opting-in to participate and withdrawing from the program (opting-out) in.
California “Shine the Light” Law
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by us to third parties for the third-parties’ direct marketing purposes within the immediately preceding calendar year. We will provide you with a list of the categories of personal information disclosed and a list of the names and addresses of the third parties. To make such a request, please send an email including evidence of residency in California to Privacy@MOVEJOY.com
CHANGES TO PRIVACY POLICY
MOVEJOY reserves the right to make changes to this Privacy Policy from time to time, so please review it frequently. If we make material changes to our Privacy Policy, we will notify you here as well as by email or by means of a notice on our homepage. 
CONTACT DETAILS
If you have any questions or comments about this Privacy Policy, please contact us: 
move@movejoy.life

℅ Niman & Associates, Inc.
2260 E. Maple Avenue
El Segundo, CA 90245




Last Updated November 2023